2025 has been one of our most productive periods on record, with the NCIG team delivering operational milestones and earning prestigious industry accolades.
Following the wet weather and port disruptions in late May and early June, we faced one of our busiest periods in history, with over 3 million tonnes of coal in the stockyard and an increasing shipping queue. Over the following weeks, our team worked tirelessly to draw down stock levels while maintaining the high service standards our customers expect.
In June this effort culminated in a significant milestone with 63 vessels being loaded during the month – the highest number of vessels loaded in a single month in NCIG’s history. This brought the stock levels and ship queue down to a more manageable level and is a clear demonstration of our people’s ongoing commitment to delivering performance for our customers.
On the back of these efforts in the outbound section of our terminal operations, on 10 August we broke another record with our largest-ever inbound coal delivery by train – 275,527 tonnes delivered by 32 trains in just 24 hours. The achievement formed part of a four-day run totalling more than 900,000 tonnes, despite challenging conditions from track flooding and harbour delays.
“These milestones reflect the dedication, teamwork, and resilience of our people. Even in adverse conditions, our team rises to the challenge to deliver for our customers and keep the coal chain moving.” – John Kite, Acting CEO
Alongside operational success, we have also been recognised for excellence in safety and workforce development.
In March, we received the Most Innovative WHS Idea – Large Organisation award at the 2025 Hunter Safety Awards. This acknowledges our commitment to embedding safety into every decision and our innovative Safety Culture Score initiative which measures leading safety indicators across leadership, environment, practices, and people. The initiative empowers our people to take ownership of safety performance and reflects NCIG’s proactive safety culture.
In May, we were awarded the Host Employer Innovation Award at the 2025 Zeal Futures Excellence Awards, recognising our decade-long partnership with Zeal Futures and commitment to creating meaningful, hands-on learning experiences for apprentices. Over the past 10 years, we have welcomed many apprentices through the program, with the award highlighting our dedication to developing future talent and fostering a workplace built on learning and innovation.
With record-breaking operational results and industry recognition for innovation and safety, NCIG has set a strong pace for the remainder of 2025 and beyond.