Eftsure

NCIG is committed to building strong, mutually beneficial partnerships with stakeholders and vendors. This includes protecting both our suppliers and our own organisation from the effects of cyber-crime, fraud attempts and human error. 

All NCIG suppliers are required to provide business information to Eftsure for independent verification before conducting business with us and receiving payment. 

Eftsure is a B2B payment protection service, which is also used to streamline and protect our supplier onboarding process. Eftsure helps protect our supplier base and reduces the risk of payment error, fraud attempts and cyber-crime. Eftsure’s alert system helps us avoid paying fraudsters instead of the correct recipients, lowering your risk of delayed payment.  

Verification Process  

As part of the onboarding process, you will receive an email invitation from Eftsure to register your details as a new supplier, including your:  

• ABN  
• company name  
• address, email, and  
• bank account details.  

After registering your details, you may choose to verify your bank account online via bank link (Yodlee), or an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the information provided.  

You will receive a confirmation email from Eftsure once your data has been verified.  

We have already completed the onboarding process. Do we still need to register through Eftsure?  

If you’re an existing partner to ​NCIG​, you might still need to register with Eftsure. This is to protect both organisations from risks like external cyber-crime and employee error during the payment process. Once your details are verified by Eftsure, you will not need to be re-verified with your other customers who use Eftsure’s solution, although other companies may choose to request additional information or documentation.   

Is it safe to share my bank account details with Eftsure?   

Yes. Eftsure follows best practices for securing data and its systems. It has been vetted by numerous industry leaders and is regularly audited and penetration-tested by external security specialists. Read more.   

How do I securely share and verify my account details?   

The communications you receive will include a link to register with Eftsure. The process asks you to submit details like your ABN, trading name and company address, as well as asking you to confirm payment information. You’ll have two options for confirming your bank account details:   

• Online Verification Tool (Bank link): This allows you to select your relevant bank account details from your bank without you needing to enter in the bank account details manually. Suppliers can securely and automatically verify their payment details through the Eftsure Bank Link (Yodlee) option where the underlying financial system is leveraged to securely verify the Supplier’s nominated Account Name, Account Number and BSB, against the Australian Business Register and Australian Business Numbers. The Supplier credentials are not seen or stored by anyone at Eftsure, Yodlee or your customer’s organisation. (If the account name does not match your registered business name, you may still receive a phone call for security purposes).  
• Phone call: A fraud verification analyst will contact you and undertake an initial screening validation process related to information on the submitted online form. The fraud verification analysts will then complete a two-way, interactive account number verification process to verify the account number, along with the BSB, account name and ABN.  

How do I change my details as a supplier? 

To update your details, contact the person you normally do business with and request an ‘Eftsure change request’.  It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes to avoid payment delays.  You will then receive an email from Eftsure with a link to update your data in their portal, and then a confirmation email once your data has been verified.  Depending on the data you are updating, you may receive a phone call from an Eftsure team member to verify your details over the phone before you receive a confirmation email.