Our Customers

As a service business, we exist to add value to our customers

Delivering quality service is an essential aspect of our operation and our innovative and continuous improvement mindset helps us provide a leading-edge service. Our state-of-the-art coal terminal employs the latest technology and provides high reliability for our customers and we are always looking for ways we can improve our business and service delivery.

As a service business, we exist to add value to our customers. Each one produces coal to fulfil long-term contracts and to meet the one-off needs of their international customers. Our customers operate mines, many of which are located in the Hunter Valley, but also extend further to the Western Coalfields and Gunnedah Basin. We recognise that our customers are individual, and that their needs will change over time. We strive to obtain the best possible outcome for each individual customer whilst balancing the interests of the collective customer group.